Rental Policies & Terms

ORDER & DELIVERY POLICY

Orders are subject to availability and must be placed at least 24 hours prior to delivery.

We recommend booking early during peak season to ensure availability.

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DELIVERY

• Delivery is completed prior to guest check-in
• You do not need to be present during delivery
• Items are typically delivered by 4 PM on your arrival date
• Pickup occurs between 9 AM – 12 PM on departure day

Please leave all used linens inside the provided laundry bags at the original delivery location.

Delivery fees are listed at checkout.

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PRICING

Rates are based on a standard rental period aligned with your reservation dates.

Pricing is subject to change without notice. Applicable sales tax will be added at checkout.

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DAMAGE OR LOSS

Customers are responsible for excessive damage, loss, or missing items beyond normal wear and tear.

We understand minor stains and normal usage occur — our goal is fairness, not penalties.

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CANCELLATION POLICY

Cancellations made 30+ days before arrival receive a full refund.

Cancellations within 30 days of arrival are subject to a 25% cancellation fee.

No refunds are issued due to weather; however, we may offer future credit at our discretion